FAQ

Q: Are velmoramo products safe and high quality?
A: Yes! All velmoramo doll clothing is made with carefully selected, high‑quality fabrics and materials. Each item undergoes quality checks to ensure durability, neat stitching, and safe use for everyday display and collection.

Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 7–14 business days depending on your location, while international delivery may take 7–21 business days depending on customs and destination country.

Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.

Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@velmoramo.com with clear photos. We will arrange a replacement or refund as quickly as possible.

Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or local taxes may apply depending on your country and are the responsibility of the customer.

Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once processing or shipping has begun, cancellations or changes may no longer be possible. Please contact us immediately if you need assistance.

For further support, feel free to reach out:
📧 service@velmoramo.com
📞 +852 2353 6771
📍 Flat B, 22/F, Luk Hop Industrial Building, 8 Luk Hop Street, San Po Kong, Kowloon, Hong Kong